Terms of Service

Last updated: 2026-07-10

1. General provisions

These Terms govern the Replavo service available at www.replavo.com. The service provider is FT1 (Szczecińska 48a, 80-392 Gdańsk, Tax ID (NIP) 7582229163). Contact: [email protected].

The service is intended for businesses (B2B) — companies and sole traders that want to respond automatically to incoming e-mail enquiries.

2. The service

• Replavo is an AI assistant that automatically replies to new e-mail enquiries arriving in the customer's designated inbox: it confirms receipt, replies in the enquirer's language, qualifies the enquiry and notifies the owner.
• Replies are generated by an artificial-intelligence model. The assistant does not quote prices and does not conclude contracts on the customer's behalf.
• The feature set depends on the chosen plan (Normal / Mid / Max / Premium) — the current description is on the homepage.

3. Free trial

• The trial lasts 14 days and is free of charge. It can be started in two ways, which differ in what happens when it ends:
• Sign-up on the website (the “Start 14 days free” form) — no payment card required. This trial does not convert into a paid subscription automatically: when it ends, the service is paused unless you purchase a subscription, and no charges are made automatically.
• Subscription purchase with a trial period (plan button / founder offer → Stripe) — a payment card is provided at checkout, the charge is 0 for 14 days, and the first payment is taken automatically when the trial ends — unless you cancel earlier (one click in the Stripe customer portal). The amount and date of the first charge are shown in the Stripe summary before you confirm the order.

4. Subscription and payments

• The paid service is a monthly or annual subscription billed in advance through the payment operator Stripe.
• The price depends on the plan, the billing period and the currency of your country (PLN/EUR) and is always shown before purchase. The price shown at purchase is the final price.
• Annual plan: 12 months paid upfront at the price of 10 months (2 months free compared to monthly billing). The annual plan includes the same service scope and limits as the corresponding monthly plan.
• The subscription renews automatically each billing period (month or year) until cancelled.
• Price guarantee: if a price guarantee was granted at purchase (e.g. the founder offer with a “frozen” price), the price for that customer does not change for the entire uninterrupted duration of their subscription. Price changes described in section 10 apply only to new customers.

5. Cancellation and termination

• You can cancel at any time — via the Stripe customer portal (link in the e-mail received after purchase) or by writing to [email protected].
• Cancellation takes effect at the end of the paid billing period; until then the service keeps running. Fees for a started billing period are not refunded.
• The provider may terminate the agreement for important reasons (breach of these Terms, using the service to send spam or unlawful content) with immediate effect after an unsuccessful request to cease the breach.

6. Customer obligations

• The customer grants limited access to the designated inbox (e.g. an app password) and may revoke it at any time — revoking access switches the assistant off.
• The customer is responsible for the lawful use of the service with their inbox and for the content stored in it.
• Using the service to send spam or unlawful content is prohibited.

7. Liability

• We provide the service with due care, but we do not guarantee uninterrupted availability (it depends on e-mail providers, hosting infrastructure and the AI model) nor any specific business results (e.g. a number of won customers).
• AI-generated replies may contain errors. The customer can switch the assistant off at any time by revoking inbox access.
• In B2B relations the provider's liability is limited to the fees paid by the customer in the 12 months preceding the event, and liability for lost profits is excluded. These limitations do not apply to damage caused intentionally or where liability cannot be limited by law.

8. Personal data and data processing (DPA)

The rules of personal-data processing are described in the Privacy Policy. For data in the serviced inbox the customer remains the data controller; the provider processes that data on the customer's behalf as a processor.

Accepting these Terms also concludes a data-processing agreement (art. 28 GDPR) on the following terms:

• Subject matter and duration: personal data contained in the serviced inbox, for the duration of the service agreement.
• Nature and purpose: automated analysis of incoming messages, replying to new enquiries and notifying the customer; no other purposes.
• Type of data and categories of data subjects: contact details and correspondence content of persons writing to the customer's inbox (their customers and prospects).
• Provider's obligations: processing solely for the purpose above, confidentiality, security measures under art. 32 GDPR (incl. TLS encryption in transit, data minimisation), assisting the customer with data-subject rights and with obligations under arts. 32–36 GDPR, and providing information necessary to demonstrate compliance on request.
• Sub-processing: the customer gives general consent to the subprocessors listed on the Trust & Security page; changes are announced there at least 14 days in advance, and the customer may object and terminate before a change takes effect.
• Breaches: we notify the customer of a personal-data breach concerning their inbox without undue delay, with the information needed to assess it and, if required, report it to the supervisory authority.
• Termination: after the agreement ends we delete the customer's service data within 30 days, unless the law requires longer retention.

On request we also provide the data-processing agreement as a separate signable document — [email protected].

9. Complaints

Complaints can be sent to [email protected]. We respond within 14 days.

10. Changes to these Terms

We may amend these Terms for important reasons (changes in law, features or prices). Customers are notified by e-mail at least 14 days in advance; if you do not accept the changes, you may cancel before they take effect. Amendments do not override individual price guarantees granted at purchase (section 4) — for those customers the guaranteed price remains in force.

11. Final provisions

These Terms are governed by Polish law. In B2B relations disputes are resolved by the court competent for the provider's seat. If mandatory provisions of law (e.g. consumer law) grant the user further rights, these Terms do not exclude them. The Terms are available in Polish and English; in case of discrepancies the Polish version prevails.

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