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Terms of Service

Last updated: 2026-07-02

1. General provisions

These Terms govern the Replavo service available at www.replavo.com. The service provider is Replavo. Contact: kontakt@replavo.com. Full registration details are available on request at this address.

The service is intended for businesses (B2B) — companies and sole traders that want to respond automatically to incoming e-mail enquiries.

2. The service

• Replavo is an AI assistant that automatically replies to new e-mail enquiries arriving in the customer's designated inbox: it confirms receipt, replies in the enquirer's language, qualifies the enquiry and notifies the owner.
• Replies are generated by an artificial-intelligence model. The assistant does not quote prices and does not conclude contracts on the customer's behalf.
• The feature set depends on the chosen plan (Normal / Mid / Max / Premium) — the current description is on the homepage.

3. Free trial

• The trial lasts 14 days and is free of charge — no payment card required.
• The trial does not convert into a paid subscription automatically. When it ends, the service is paused unless you purchase a subscription. No charges are made automatically after the trial.

4. Subscription and payments

• The paid service is a monthly subscription billed in advance through the payment operator Stripe.
• The price depends on the plan and the currency of your country (PLN/EUR) and is always shown before purchase. The price shown at purchase is the final price.
• The subscription renews automatically each month until cancelled.

5. Cancellation and termination

• You can cancel at any time — via the Stripe customer portal (link in the e-mail received after purchase) or by writing to kontakt@replavo.com.
• Cancellation takes effect at the end of the paid billing period; until then the service keeps running. Fees for a started billing period are not refunded.
• The provider may terminate the agreement for important reasons (breach of these Terms, using the service to send spam or unlawful content) with immediate effect after an unsuccessful request to cease the breach.

6. Customer obligations

• The customer grants limited access to the designated inbox (e.g. an app password) and may revoke it at any time — revoking access switches the assistant off.
• The customer is responsible for the lawful use of the service with their inbox and for the content stored in it.
• Using the service to send spam or unlawful content is prohibited.

7. Liability

• We provide the service with due care, but we do not guarantee uninterrupted availability (it depends on e-mail providers, hosting infrastructure and the AI model) nor any specific business results (e.g. a number of won customers).
• AI-generated replies may contain errors. The customer can switch the assistant off at any time by revoking inbox access.
• In B2B relations the provider's liability is limited to the fees paid by the customer in the 12 months preceding the event, and liability for lost profits is excluded. These limitations do not apply to damage caused intentionally or where liability cannot be limited by law.

8. Personal data

The rules of personal-data processing are described in the Privacy Policy. For data in the serviced inbox the customer remains the data controller; the provider processes that data on the customer's behalf (a data-processing agreement is available on request).

9. Complaints

Complaints can be sent to kontakt@replavo.com. We respond within 14 days.

10. Changes to these Terms

We may amend these Terms for important reasons (changes in law, features or prices). Customers are notified by e-mail at least 14 days in advance; if you do not accept the changes, you may cancel before they take effect.

11. Final provisions

These Terms are governed by Polish law. In B2B relations disputes are resolved by the court competent for the provider's seat. If mandatory provisions of law (e.g. consumer law) grant the user further rights, these Terms do not exclude them. The Terms are available in Polish and English; in case of discrepancies the Polish version prevails.

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